FAQ
About METABOX
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METABOX
FAQ
Get quick answers to frequently asked questions.

Metabox are proudly Australian owned and operated.

In 1998, with a small group of talented and excited like-minded computer fanatics, ITC Mobile Computing was established, the parent company for Metabox. At the time, the market place was dominated by big name brands who only offered over-priced, unreliable and under-configured laptops. Our goal was to change the landscape of mobile computing in Australia, by showing that quality workmanship and high-end mobile technology were both accessible to not only high-end professionals, but the general public. A year after our inception our goal was fast being realised and till this day it has been the backbone for our many years of continual growth. With more than 20 years in the industry and as one of Australia's largest high-end laptop producers, every product we sell embodies the core principles that lay the very foundation for our organisation. One that is resolute on providing industry leading support, products of remarkable quality and most important of all, the worlds most technologically advanced laptop computers.

Learn More About Us Here >

Who are Metabox?
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We're open throughout the Christmas season, closed only on the public holidays (25th/26th December 2019 & 1st January 2019). All orders will continue to ship throughout the Christmas season, excluding public holidays. Our next-business day courier service (Startrack Express) will continue to deliver our orders within regular business hours throughout the holiday season, including the 24th, 27th, 28th & 31st of December 2019.

Christmas Operating Hours & Deliveries 2018
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Build Time: 3-5 Business Days
Metabox's highend laptops go through a specialised build-to-order production process. From the day your order is placed, allow up to a total of 5 business days for your new Metabox to be custom built and carefully prepared for delivery.

Fast Aus-Wide Express Air Delivery
Once your new Metabox custom build has been prepared and completed, it will be dispatched on Startrack's Air Express Premium next business day door-to-door and fully trackable delivery service. *Some regional areas and smaller cities/towns may take up to 2 business days, delivery time frames may vary during busy seasons. Check with us for a more accurate delivery time frame.

Build & Delivery Timeframe
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We offer an expedited build service for those who are in urgent need of their Metabox order and would like to ensure they can receive it within a few business days from time of order. This in turn puts your custom build at the very top of the production queue and guarantees a 2 Business Day turnaround from the time your order is placed. This service is subject to availability of stock.

For further information on the cost of our expedited service and how to submit the request, please phone or email our sales team on 1300-563-332 (Mon-Fri) or sales@metabox.com.au.

Expedited Build Service
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We are known in the industry for building the worlds most powerful gaming and highend laptops. One of the greatest benefits with being able to build your own customised laptop is that it puts the power in your hands to customise, pick and transform your laptop into a device that precisely matches your requirements. This minimises the potential for purchasing a highend laptop that might be overconfigured for your particular needs and fine-tunes your highend laptop in a way that is specifically tailored to your requirements. Both of which are rare for products that are off the shelf and pre-packaged.

Furthermore, our custom built laptops are precisely constructed here in our Australian production facility where great attention to detail and industry leading post-build testing methods are implemented to ensure all aspects of the laptops hardware capabilities are extensively measured, quantified and tested. As a result of our extensive build process, every Metabox laptop leaves our production facility with superior stability, much more so than conventional mainstream brands.

What is a Custom Built Laptop?
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We know it can be a bit overwhelming going through all our options and finding the specifications that best meet your needs. For any assistance with placing an order and putting together a laptop build please feel free to contact our sales team on 1300-563-332 (Mon-Fri) or email them at sales@metabox.com.au. We're here to assist you through the process and more than happy to help.

Can't Decide What to Buy or What Customisations to Choose?
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Our payment options include:

  • Credit Card - Visa Credit or Debit / Mastercard Credit or Debit / American Express

  • EFT Online Bank Transfer

  • 12 Months Interest Free Finance (Zero Percent Interest)


  • Payment Options
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    Apply for our 12 Month Interest Free Finance online and know in as little as 10 minutes if you have been approved. To go through the application process, please follow the link below:

    12 Month Interest Free Application >

    If you have been approved, simply select the laptop and configuration you are wanting to purchase, add it to cart and select the 12 Month Interest Free payment option at the final checkout page.

    How Does the 12 Months Interest Free Finance Work?
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    All our prices listed on our website are in Australian Currency (AUD).
    What Currency Are Your Website Prices Listed In?
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    Metabox laptops are shipped all around the world. We ship to customers in the Asia-Pacific region everyday. New Zealand, Malaysia, Singapore and Hong Kong, just to name a few. For international shipping rates please submit an enquiry through the Request Form in the link below.

    International Delivery Request Form >

    We will email you back with a quotation shortly.

    International Delivery
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    Platinum Care Onsite Pickup Features
  • Includes Pickup & Return Overnight Delivery Service (To and from our national service centre)
  • Includes Unlimited Phone Software Support & Remote Diagnosis
  • Includes Complete Hardware Coverage (Excludes Batteries which are consumables and only covered for 1 Yr)


  • Premium Care Return to Base Features
  • Includes Return Overnight Delivery Service (From our national service centre)
  • Includes Unlimited Phone Software Support & Remote Diagnosis
  • Includes Complete Hardware Coverage (Excludes Batteries which are consumables and only covered for 1 Yr)


  • What's The Differences Between The Platinum & Premium Warranty?
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