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Burnt Pixel Policy. Currently production technology does
not guarantee LCD Screens can be
produced without defective or "burnt" pixels. These pixels are
described as "dots" or pin-head
sized discolorations on your notebook screen as they do not
have the ability to display the correct
colour your notebook intends. We consider any amount of
burnt pixels greater or equal to six,
dispersed over the LCD, to be warrantable and any amount
of burnt pixels greater or equal to
three clustered (within 1.5mm radius) together to be
warrantable. However, due to the often
misunderstood nature of this issue and our focus on
delivering the highest levels of customer
satisfaction, we will replace an LCD screen with even
one "burnt" pixel if notified within the
first 7 days of warranty on anyone of our brand new
products.
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DOA Policy. If you're unlucky enough to experience a fault with your notebook within the first 14
days of purchase, we will urgently have a brand new notebook prepared for immediate swap
over or delivery to your door (credit card security required).
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Guaranteed Repair Time. Our service staff are reliable and our parts inventory is always
healthy. We believe in dependability and a guaranteed repair time is a commitment we gladly
make since it could be your project, report or assignment deadline at stake. What's more is that
if our repair center somehow is without a replacement part for your notebook, the guarantee is
still met by means of a loan unit.
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Onsite Pickup and Return. If your Metabox notebook fails, do not bother with having to drive all the
way to a service centre. In association with Australian Air Express, DHL Express and Startrack
Express, we will ensure your notebook is picked up (typically on the same day your warranty claim
is made) and returned to our national service centre for prompt repair.
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Metabox warrants its products (notebooks and pre-installed software) to be free from defects in materials
and workmanship for a period of 12 months from the date of purchase.
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The Trade Practices Act(1974) implies warranties and conditions into consumer contracts. These warranties and
conditions are independent and are not affected by the warranty offered by Metabox as outlined in this document.
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This warranty covers all components purchased from METABOX except for batteries - see below. During this
warranty period METABOX will, at their discretion, repair or replace components of the defective product. This
warranty does not cover damage or failure due to external causes such as lightning and power surges, fire, abuse or
misuse, operating outside of prescribe environments, problems arising from integration of products not supplied by
METABOX and servicing from technicians not authorised by METABOX. This warranty does not apply to a Metabox Product that has
been modified to alter the functionality or capability of the Central Processing Unit and Graphics Processing Unit without
written permission from Metabox. Metabox reserve the right to charge a service fee for incorrectly claimed warranties and non-warrantable faults.
Metabox will not be liable in any way for the loss or damage arising from the use of their products.
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Metabox Offers an onsite pickup warranty Australia wide for all notebook computers (including notebook ac/dc adapters but
not including notebook accessories such as notebook car adapters, USB adapters etc) sold through Metabox authorised
channel. This does not cover accessories sold by Metabox which are external to the notebook. Every Metabox notebook is
guarantee an immediate exchange replacement (DOA Exchange) for products defective within the first 14 days of
warranty. METABOX notebooks have a guaranteed repair time frame of 7 business days from the time of receipt of
the notebook at our national service center. This repair time does not include delivery time to and from Metabox's service
headquarters. Within the first 7 days of purchase, every METABOX notebook is entitled to a guaranteed repair time
frame of 2 days. This repair time does not include delivery time to and from Metabox's national service centre. If
Metabox is unable to meet this commitment due to unforeseen circumstances a loan unit will be arranged, free of
charge, for temporary use whilst the defective product remains in service.
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Please call the following local number and speak to a METABOX Service Technician:
Perth - (08) 6118 5555
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A Service Application form will be sent via your nominated format. Upon receiving your signed agreement, a courier
will be dispatched to your nominated address for pickup. Following Metabox's immediate repair commitment, your unit will
be promptly returned via the same shipping method. All freight costs will be borne by Metabox. If upon any such possibility
that a repair cannot be made in accordance with our commitment, Metabox will issue a loan unit to be used during the
period of the repair.
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Your notebook was sold in a box that contains packaging materials that are purpose made to protect it during
transportation. Metabox's commitment to honoring the on-site pickup service is based upon retention of your notebook box
and its packaging materials. Please note that the purchase of replacement box and packaging set will cost $50 plus
freight charges to your destination and will slow down the warranty process.
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Intermittent faults are faults that cannot be readily reproduced or only surface after an indeterminable amount of time.
Therefore, it is impossible for Metabox to rectify a problem without seeing it actuate and then knowing its cause. However
Metabox will still treat the repair with the highest level of priority and will endeavour to repair your product in the shortest
period of time. This may invariably mean your notebook will not be repaired inside of Metabox's Standard Warranty Service
Guarantee. When contacting Metabox with an intermittent fault, please be prepared with your knowledge of how predictable
the fault is. Under what conditions or modes of operation could best produce the fault and be accurate with what the
longest time would be before the fault would be produced. Your objective is to provide the detail in such a way
that a service technician can adequately simulate the mode of use and the conditions it is used under in order to
produce the fault. Metabox reserves the right to take up to twice the time specified to produce the fault in order to repair it.
Please bare in mind that if Metabox cannot reproduce the fault within the time specified, then Metabox may assume there is no
fault and return the unit without repair.
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Notebook batteries are considered consumable items and will reduce in operational life over time. METABOX
warrants all notebook batteries for a period of 12 months and considers a notebook battery defective if it is only sustains
an operational time less than 20% of its 'new condition' operational time. It is very important to note that notebook
batteries are still susceptible to overcharging causing cell damage. In order to preserve the maximum use of your
battery, do not continue to charge the battery once it has reached 100% capacity. If you continue to charge your
battery once it has reached 100% capacity, you may risk causing cell damage.
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Current production technology does not guarantee LCD Screens can be produced without defective or "burnt" pixels.
These pixels are described as "dots" or pin-head sized discolorations on your notebook screen as they do not have the
ability to display the correct colour your notebook intends. METABOX considers any amount of burnt pixels greater
or equal to six, dispersed over the LCD, to be warrantable and any amount of burnt pixels greater or equal to three
clustered (within 1.5mm radius) together to be warrantable. However, due to the often misunderstood nature of this
issue and Metabox's focus on delivering the highest level of customer satisfaction, Metabox will replace an LCD screen with
even one "burnt" pixel if notified within the first 7 days of warranty on anyone of our brand new products.
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Data Integrity
Although Metabox endeavour to mitigate any impact to our customers data, unforeseen circumstances outside of our control may occur. As a result, the loss of any user-generated data can occur. Please ensure that you have made a copy of any data saved on your goods as we are unable to guarantee the complete integrity of your stored data.
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Hardware Components
Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired to mitigate downtime. Refurbished parts may be used to repair the goods, which do not deviate in quality and life expectancy.
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